Unless otherwise specified, these General Terms and Conditions of Sale and the Legal Notice below are applicable to all browsing on the website www.jovoyparis.com (hereinafter referred to as the "Site").
This Site means all the pages and/or sites accessible at this address, including the versions optimised for navigation via mobile or tablet.
It should be noted that these General Terms and Conditions of Sale, as well as the Legal Notice below, may differ depending on the country and/or region and/or country of departure of the products concerned.
The company PARFETIQUE (hereinafter referred to as the "Seller") sells perfume products (hereinafter referred to as the "Products" or the "Product") presented on its website only at retail and for strictly personal use, to end consumers (hereinafter referred to as the "Consumers" or the "Consumer").
Any order which clearly does not correspond to a retail sale or, more generally, any fraudulent order or presumed to be such will be considered by PARFETIQUE as null and void.
For the purposes of these Terms and Conditions, it is agreed that the Consumer and PARFETIQUE will be collectively referred to as the "Parties" and individually referred to as the "Party".
By placing an order for a Product on the Site, the Consumer acknowledges having read these General Terms and Conditions of Sale and having accepted them without restriction. This acceptance is in no way conditioned by a handwritten signature from the Consumer.
It is specified that the Consumer may save or print these General Terms and Conditions of Sale, provided that they are not modified. The Seller reserves the right to update its General Terms and Conditions of Sale at any time, it being specified that the General Terms and Conditions of Sale applicable shall be those in force at the date of the order.
Finally, the JOVOY online shop is available in French and English. The Consumer acknowledges that the translation of the online shop into English is only offered for his convenience and that the language chosen by the Consumer may be different from the language used by the Seller, which depends in particular on the location of the delivery address indicated by the Consumer.
Consumers' access to the Site is also governed by General Conditions of Use of the Site, which they accept without reservation.
ARTICLE 1: PURPOSE
The purpose of these general terms and conditions of sale (hereinafter referred to as the "GTC") is to define the terms and conditions of online sale by the Seller of Products to the Consumer, as well as the rights and obligations of the Parties arising from the online sale of products offered on the Site (hereinafter referred to as the "Product(s)").
They determine all the steps necessary for the placing of the order and ensure the follow-up of this order between the Parties and apply, without restriction or reserve, to all the Products offered by the Seller on its Site.
ARTICLE 2: THE PRODUCTS
2.1 Description of the Products
The Products offered for sale by the Seller are those listed on the Site on the day of its consultation by the Consumer of the Site, and within the limits of available stocks.
PARFETIQUE reserves the right to withdraw the Products from sale at any time.
PARFETIQUE presents on the Site the Products for sale as well as their detailed descriptions in product sheets. The Products are described with the greatest possible care and accuracy. Nevertheless, the photographs and/or visuals on the Site are only indicative and are not contractual.
For any question relating to a Product or its use, it is therefore recommended to contact the Seller's customer service department, using the contact details provided in the following articles.
The Products comply with the French legislation in force. The Seller shall not be held liable in the event of non-compliance with the legislation of the country to which the Product is to be delivered. It is therefore up to the Consumer to check with the local authorities the possibilities of importing and/or using the Products he/she intends to order.
The Products are presented within the limits of available stocks and the Seller cannot guarantee the availability of the Products advertised on the Site.
At any time, PARFETIQUE reserves the right to modify or discontinue the sale of Products offered on the Site. However, such modifications shall not affect orders accepted by PARFETIQUE prior to the entry into force of such modifications.
In any case, in the event of total or partial unavailability of the Products after the order has been placed, the Consumer will be informed as soon as possible, by any means, of the unavailability of the Product and of the total or partial cancellation of the order.
In case of total cancellation :
· The Consumer's order will be automatically cancelled and his bank account will not be debited;
· The Consumer will be informed by any means.
In case of partial cancellation :
· The Consumer's order will only be partially validated and his bank account will only be debited with the amounts corresponding to the available Products:
· The rest of the order will be cancelled;
· The Consumer will be delivered the available products.
In any case, if the Consumer's order was eligible for free delivery, the fact that the minimum rate is no longer reached does not deprive the Consumer of this free delivery.
Article 3 : Prices
3.1 All prices are indicated in Euros (EUR). The applicable prices are those indicated on the Site at the time the Consumer places his/her order. These costs are inclusive of all taxes, with the exception of the costs and duties related to transport, which will be invoiced in addition.
3.2 At any time, PARFETIQUE reserves the right to change its prices, without any further formality other than posting the modifications on the Site. However, such changes will not affect orders accepted by PARFETIQUE before the changes come into effect, subject to the availability of the Products ordered.
3.3 These prices do not include shipping costs, which are invoiced to the Consumer in addition to the price of the Products purchased. The shipping costs will be indicated before the Consumer places the order.
Furthermore, the prices announced on the Site do not take into account customs duties and other costs that may be associated with the import of the Products.
PARFETIQUE therefore advises Consumers to contact the local authorities to obtain, in addition, import taxes and duties.
The prices are inclusive of Value Added Tax (VAT).
The various shipping methods are set out in Article 6 below and are recalled on the Site; they may be modified at any time by PARFETIQUE. The Seller therefore advises Consumers to regularly consult the GTC available on the Site.
ARTICLE 4: ORDERING
4.1 How to order
By browsing the Site, the Consumer has the possibility to be aware of the Products offered for sale on the day of the consultation of the Site. Browsing the various pages of the Site does not commit the Consumer to an order.
During his navigation, the Consumer wishing to place an order will be able to do so by respecting the following stages:
· Fill your virtual basket by clicking on the "Buy" icon, which appears next to each product viewed.
As soon as this operation has been carried out, the Consumer will see a message validating the addition of the item "Product successfully added to the basket", and the number of items in the basket will be displayed at the top right of the screen.
· Continue your visit by clicking on "Continue shopping" or click on "Order" to see the items in your order displayed on the screen, including the total amount (without shipping costs), the type of products ordered and their quantity.
The Consumer may return to this order, complete it, modify it, or cancel it as long as it has not been validated. If the Consumer wishes to choose other Product(s), he/she will then simply click on "Continue shopping", being assured that the Product(s) he/she has just selected is/are well kept in the "Order" section.
· If the customer has a discount code, he can enter it in his virtual basket. The total amount of the order will then be automatically recalculated.
· Once the selection of Products is complete, the Consumer can validate the order by clicking "Order".
A new web page will then open inviting the Consumer to :
i) login with email and password to order using your customer account or
ii) order by creating a customer account.
The Consumer will then have to communicate his/her contact details, by informing with exactitude the form placed at his disposal. In particular, he/she undertakes to indicate an address to which the delivery can be made during working hours, as well as his/her surname(s) and e-mail address.
For any order delivered outside the European Union, the price will necessarily be exclusive of tax.
PARFETIQUE may not under any circumstances be held responsible for the inaccuracy of information provided by the Consumer.
· Finally, the Consumer will have to choose the type of delivery desired (home delivery or store pick-up) and the method of payment (bank cards, PayPal, Paybox or gift cards). At the bottom of this same page, an order summary will contain all the information relating to this order, namely the nature, quantity and price of the Products and the total amount of the order (including shipping costs).
· After having taken note of the status of his order, the Consumer will be invited :
- Either to click on the "Confirm order" button in order to proceed with the payment of his/her order, in accordance with the provisions of article 4 of these GTC;
- Or click on the "Order" button in the top left-hand navigation module, in order to modify the characteristics of his order and/or the information relating to his personal details;
· By clicking on the "Checkout" button, the Consumer must first read the GTC, and then tick a box opposite the message "I declare that I have read and accept the general terms and conditions of sale fully and without reservation".
Once these GTC have been accepted and the order confirmed, a web page of Sogenactif - secure payment service provider - will open.
· The Consumer must then proceed to the payment of his order.
It is reminded that purchases made on the Site are reserved for non-professional private customers for their own use, which is why PARFETIQUE only sells its products in quantities corresponding to the usual average needs of a household. In accordance with Article L121-11 of the French Consumer Code, PARFETIQUE reserves the right to refuse or cancel, for legitimate reasons, any order for which the number of products or the amount to be paid (for a single order or for several orders combined) does not correspond to the usual average use of a household, any order which suggests that an economic activity is being carried out by the purchaser in relation to the products ordered, or, more generally, any order which is anormal in the sense of the case law applicable in this area.
PARFETIQUE may not be held responsible in the event of the Site being unavailable at the time of the order, for any reason whatsoever.
4.2 Order confirmation
4.2.1. Sales training
Once the order has been confirmed and payment validated in accordance with the terms and conditions set out in article 5 below (in the case of payment by bank card, provision of the bank card number, its expiry date and, where applicable, the visual cryptogram), a printable and recordable summary of the Consumer's order will be displayed, mentioning, in particular, the references of the order.
At this stage, the Consumer will not be able to modify his order.
Following validation of the payment by the Consumer, the latter will receive an order confirmation e-mail sent by PARFETIQUE. This will contain the following information:
- Order number ;
- summary of the order ;
- Amount of the order, all taxes included ;
- Shipping costs ;
- Confirmation of payment;
- Procedures for exercising the right of withdrawal, in accordance with the provisions of Articles L121-20 of the French Consumer Code;
- The terms and conditions relating to the delivery of the Product(s) ordered (expected shipping time: thirty (30) days maximum from the validation of the order).
Only the receipt by the consumer of the e-mail confirming the order forms the sales contract.
4.2.2. Reservation of ownership
PARFETIQUE retains full and complete ownership of the Product(s) ordered until full payment of the full price in principal, including costs, taxes and mandatory contributions.
4.2.3. Refusal to order
In order to protect PARFETIQUE from abusive or fraudulent practices, or practices that do not comply with the distribution networks that it has set up, in the event that PARFETIQUE suspects one of these practices when placing an order, it reserves the right to ask the Consumer for additional documents (proof of residence and debit in the Consumer's name, photocopy of the Consumer's identity card, photocopy of the Consumer's bank card, or other).
If the Consumer fails to reply within fifteen (15) days of PARFETIQUE
sending the request or for any other legitimate reason, the order will be automatically cancelled and PARFETIQUE will proceed as soon as possible to reimburse the Consumer to the bank account debited at the time of the order.
4.3 Proof of order
In general, e-mails shall be deemed authentic between the Parties, in the same way as the automatic registration systems on the Site, particularly as regards the nature of the order.
The computerised records kept in the computer systems of PARFETIQUE and its partners will be considered as proof of communications, orders and payments between the Parties.
At any time, the Consumer may access the electronic contract concluded between the Consumer and PARFETIQUE, if necessary in accordance with the rules of common law. To do so, they should contact the Consumer Service via the "contact" tab or by e-mail to email@example.com, to whom they should provide all the necessary information, in particular the order number and their contact details.
ARTICLE 5: PAYMENT
5.1. Online payment must be made in Euros, by credit card (VISA, MasterCard, Carte Bleue) or by PayPal. The credit card is debited at the time of shipment of the order.
Any bank charges remain the responsibility of the Consumer.
Accepted credit cards include: Credit card, Visa, and Master Card. The credit card is charged at the time of the order shipment.
In general, the Consumer guarantees PARFETIQUE that he/she has the necessary authorisations to use the method of payment chosen at the time of validation of the order. In the event of refusal by the bank, the order will be automatically cancelled.
PARFETIQUE uses the "Sogenactif" payment platform provided by « la Société Générale ».
5.2. PARFETIQUE also reserves the right to refuse any order or any delivery which may appear abnormal, in the event of an existing dispute with the Consumer, or even, but not exclusively, of total or partial non-payment of a previous order by the Consumer.
5.3 Penalties of an amount equal to the legal interest rate may, at PARFETIQUE's discretion, be applied automatically to amounts outstanding at the end of a period of ten (10) days following the date of the Order or upon notification of the rejection of bank payment.
ARTICLE 6: DELIVERY
6.1. Terms of delivery
When the Consumer is eligible for delivery, PARFETIQUE delivers to many countries listed at the following address: https://www.jovoyparis.com/fr/content/1-livraison.
The Products ordered by the Consumer will be delivered to the postal address given by the Consumer when ordering online, by the Postal Services or by private carriers.
The Consumer may follow the progress of his delivery on the Site, by clicking on his customer account.
As delivery is carried out by a third party service provider, PARFETIQUE cannot be held responsible in any way if the non-performance or poor performance of this obligation is attributable to the Consumer, to the unforeseeable or insurmountable act of a third party to the contract or to a case of force majeure.
The Consumer shall also bear the consequences (delay in delivery, impossibility of delivery, return of the Products to PARFETIQUE, additional transport costs) resulting, where applicable, from the erroneous and/or incomplete nature of the information provided by the Consumer for delivery and/or the absence of the Consumer at the time of delivery.
The Products will be delivered by the usual postal services or by carriers whose average delivery times are available on the DELIVERY page.
Sundays and french public holidays are not considered as working days.
In any case, the order will be executed within a maximum of thirty (30) days from the day following the day on which the Consumer has transmitted his order, subject to full payment of the price.
6.3. Delay in delivery
If the maximum delivery time of thirty (30) days is exceeded and if the Product(s) ordered have not yet been shipped, and if this is not due to a case of force majeure, the Consumer may cancel the order by registered letter with acknowledgement of receipt sent to the following address :
Internet Ordering Service
154 rue de Paris
From the date of receipt of the Consumer's letter and if delivery has not taken place in the meantime, PARFETIQUE will reimburse the bank account debited at the time of the order, as soon as possible, to the exclusion of any other compensation.
In the event of partial delivery, the delivery could be carried out in several times, and the Consumer will be able to cancel his order only for the undelivered balance.
Any delay in delivery must be reported as soon as possible by the Consumer by e-mail to firstname.lastname@example.org, so that PARFETIQUE can carry out an investigation with the postal services or the carrier. The Consumer must be informed that the time taken to carry out an enquiry is random, as PARFETIQUE has no control over its execution. If during this investigation the parcel is found, it will be immediately redirected to the place of delivery designated in the Consumer's order.
Nevertheless, if at the end of this investigation it is confirmed that the package containing the Product(s) has been lost, PARFETIQUE will, at its own expense, reship the Product(s) to the Consumer or, in the event of definitive unavailability, reimburse the Consumer for the sums received, to the bank account debited at the time of the order, in accordance with the terms of these general conditions of sale.
6.4. Delivery made
Each delivery is deemed to have been made as soon as the Product(s) are made available to the Consumer by the carrier, as evidenced by the control system used by the carrier, such as the delivery tracking system.
In accordance with the applicable provisions of the Consumer Code, the Consumer will receive, at the time of delivery, an invoice detailing the price of the products ordered and, where applicable, the delivery costs charged to him/her, as well as a return form enabling him/her to exercise his/her right of withdrawal and obtain reimbursement of the products or to exchange them.
It is the Consumer's responsibility to verify immediately upon receipt of the Product(s) the conformity and integrity of the Product(s) shipped.
In the event of delay, breakage or lack, the Consumer will have to emit on the delivery order of the complete and precise reserves. In any case, the Consumer can only exercise his recourse against the carrier to whom he must formulate his reserves. Any reservations must be confirmed by registered letter to the carrier within three (3) working days following receipt, specifying the package number, the reasons for the complaint and enclosing, if applicable, a copy of the delivery note for the package.
Any reservation of this type must also be notified to the Consumer Service of the company PARFETIQUE within the same period and in the same form at the following address
Internet Ordering Service
154 rue de Paris
A copy of the claim addressed to the carrier must be attached.
Any claim made after this period or without respecting the required form will be rejected and PARFETIQUE will be released from all responsibility.
The Consumer must also ensure that the products delivered to him correspond to the order placed by him on the Site. In the event of non-conformity, the Consumer must inform PARFETIQUE at the above address, and return the products to the address indicated and under the conditions set out in Article 7.
ARTICLE 7: RIGHT OF WITHDRAWAL
7.1 Withdrawal period
The Consumer has a legal period of fourteen (14) clear days from the date of receipt or withdrawal of the products to exercise his right of withdrawal and request an exchange or refund of all or part of his order without having to give reasons or pay penalties.
If this period of fourteen (14) clear days expires on a Saturday, Sunday or french public holiday, it is extended until the next working day.
The Consumer who has exercised his right of withdrawal must return the product(s) within the above-mentioned period, in its (their) original packaging in good condition.
The Product(s) must be returned in its (their) original unopened packaging and in a condition suitable for resale.
Failing that, the Seller reserves the right to refuse to exchange or refund the product(s).
According to Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised, unless the parties have agreed otherwise, for contracts for the supply of goods made to the consumer's specifications or clearly personalised.
The attention of the Consumer is thus drawn to the fact that the right of withdrawal is not applicable to sales of products personalised at his request.
7.2 Exchange and refund conditions
In order to return the Product(s), the Consumer must contact PARFETIQUE at the following address, within the legal time limits: email@example.com.
The returned product(s), in order to be refunded or exchanged, must be returned by the Consumer to PARFETIQUE under the following conditions:
· new and unused ;
· not damaged or deteriorated;
· in their original packaging;
The package must be returned, securely sealed, within fourteen (14) working days following the exercise by the Consumer of his right of withdrawal, to the following address
Internet Ordering Service
154 rue de Paris
92190 Meudon FRANCE
Upon receipt of the parcel, PARFETIQUE will judge the perfect condition of the returned goods and will send, if necessary, a confirmation email.
After this period, PARFETIQUE reserves the right to refuse the return or exchange requested by the Consumer.
No return or exchange will be accepted if the returned products have been visibly used or damaged by the Consumer and/or a third party and this use or damage makes the products unfit for sale.
In addition, the Consumer has a period of thirty (30) working days from the date of deposit of his package to make any claim relating to the return of the said package. No dispute will be accepted at the end of this period.
The Consumer must imperatively transmit his complaint by registered letter with acknowledgement of receipt sent to the following address
Internet Ordering Service
154 rue de Paris
92190 Meudon FRANCE
The Seller advises the Consumer to make his returns thanks to the prepaid labels which will have been delivered to him. Otherwise, the shipping costs will be borne by the Consumer, who will assume all responsibility in the event of loss, theft, or damage to the packages and/or products during transport, without being able to claim any reimbursement from PARFETIQUE.
In case of return by another means than those proposed by PARFETIQUE, the parcel will be sent to the above address.
In the event of a request for reimbursement, PARFETIQUE undertakes to reimburse the Products returned after receipt of the Products satisfying the requirements of Article 7.2, as soon as possible and at the latest within fourteen (14) days of the date on which the Consumer exercised his right of withdrawal, by crediting the Consumer's bank account corresponding to the bank card used for payment, by bank transfer to the account whose details will be communicated to PARFETIQUE by the Consumer, or via PayPal.
PARFETIQUE reserves the right to defer reimbursement until the day it receives the returned Products if it has not been able to do so within the aforementioned fourteen (14) days.
In the event of a request for an exchange, if the amount of the Consumer's exchange order is greater than the amount of his initial order, the Consumer will be contacted by PARFETIQUE in order to pay the difference remotely (credit card or PayPal).
The dispatch of the Consumer's exchange order is conditional on the effective receipt of this payment.
If the amount of the Consumer's exchange order is less than the amount of the initial order, the Seller undertakes to reimburse the difference after receipt of the Products by PARFETIQUE, as soon as possible and at the latest within fourteen (14) days of receipt of the Products by PARFETIQUE, by crediting the Consumer's bank account corresponding to the bank card used for payment, by bank transfer to the account whose details will be communicated to PARFETIQUE by the consumer or via PayPal.
ARTICLE 8: CONFORMITY AND GUARANTEE OF PRODUCTS
The Product(s) are subject to the conditions and guarantees provided by French law.
Thus, the Products offered by the Seller on the Site are subject to the conditions of legal guarantees provided by articles L 217-4, L 217-5, L 217-12 and L 211-13 of the Consumer Code as well as by articles 1641 and 1648 of the Civil Code :
Article L 217-4 of the Consumer Code :
"The seller delivers a good in conformity with the contract and is responsible for defects in conformity existing at the time of delivery.
He shall also be liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter was made his responsibility by the contract or was carried out under his responsibility.
Article L 217-5 of the Consumer Code :
"The property conforms to the contract:
(1) whether it is fit for the use ordinarily expected of similar property and, if so :
- if it corresponds to the description given by the seller and has the qualities that the seller has presented to the buyer in the form of a sample or model;
- it has the qualities that a purchaser may legitimately expect, having regard to the public statements made by the seller, the producer or his representative, in particular in advertising or on labelling;
2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter. »
Article L 217-7 of the Consumer Code :
"Defects of conformity which appear within twenty-four months of delivery of the goods are presumed to have existed at the time of delivery, unless proven otherwise.
For goods sold second-hand, this period is set at six months.
The seller may rebut this presumption if it is not compatible with the nature of the goods or the lack of conformity claimed. »
Article L 217-12 of the Consumer Code :
"The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods. »
Article L 211-13 of the Consumer Code :
"The provisions of this section do not deprive the buyer of the right to exercise the action resulting from redhibitory defects as it results from articles 1641 to 1649 of the civil code or any other action of a contractual or extra-contractual nature which is recognized by law. »
Article 1641 of the Civil Code:
"The seller is bound by the warranty for hidden defects in the thing sold that make it unfit for the purpose for which it was intended, or that so diminish that use that the buyer would not have acquired it, or would have given only a lesser price for it, if he had known about them.
Article 1644 of the Civil Code:
"In the case of articles 1641 and 1643, the buyer has the choice of returning the thing and having the price returned, or keeping the thing and having part of the price returned.
Article 1648 of the Civil Code:
"The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.
In the case provided for in Article 1642-1, the action must be brought, on pain of foreclosure, within one year from the date on which the seller may be relieved of the defects or apparent lack of conformity.»
These legal guarantees apply independently of any commercial guarantee.
It is furthermore specified that the legal guarantees do not apply to normal wear and tear of the Products, in case of failure to follow the maintenance advice and to damage caused by causes external to the Products.
Similarly, PARFETIQUE cannot be held responsible for the misuse and/or intensive use of the products by the Consumer.
The Consumer has a period of three (3) days from the date of delivery to make any reservations or claims for non-conformity or apparent defects of the Products delivered, by e-mail to the following address firstname.lastname@example.org, or by registered mail with acknowledgement of receipt to the following address
Internet Ordering Service
154 rue de Paris
The Consumer Service will then indicate to the Consumer the procedure to follow.
The Products must be returned in their original packaging with a copy of the invoice.
PARFETIQUE SARL does not accept packages sent postage due.
Any risk related to the return of the Product(s) is the responsibility of the Consumer.
On receipt of the allegedly non-compliant Product(s), PARFETIQUE SARL will check the Product(s) as soon as possible. If the non-conformity of the Product(s) is confirmed, PARFETIQUE SARL will then refund the non-conforming Product(s) to the bank account debited at the time of the order, within thirty (30) days of receipt of the non-conforming Product(s) and the initial delivery costs.
ARTICLE 9: INTELLECTUAL PROPERTY
The Site, its contents (texts, comments, illustrations, images, logos, database, trademarks, source code, etc.) and all the intellectual property rights attached to it, as well as all the intellectual property rights relating to the Products sold on the Site and their packaging and all the industrial property rights held by PARFETIQUE (hereinafter referred to as "the Intellectual Property") are the exclusive property of the Vendor
Any reproduction, representation, distribution, modification or use of all or part of the Intellectual Property, by any means whatsoever and on any medium whatsoever, without the prior, written and express authorisation of PARFETIQUE is formally prohibited and liable to prosecution, except for those covered by the Intellectual Property Code.
ARTICLE 10: PROTECTION OF PERSONAL DATA
In the context of the use of the Site by the Consumer, PARFETIQUE is required to process and collect personal data.
In order to exercise the rights provided for by the regulations relating to personal data as explained in this policy, each Consumer may contact PARFETIQUE :
by mail : PARFETIQUE SARL - 154 rue de Paris - 92190 Meudon
by email : email@example.com
ARTICLE 11 - MISCELLANEOUS
The fact that PARFETIQUE refrains from requiring performance of any of the provisions of these General Terms and Conditions of Sale at a given time shall not be interpreted as a waiver of the right to invoke the said total or partial non-performance at a later date or to invoke the said provision in the future.
11.2 Validity of the General Terms and Conditions
If any of the provisions of these General Terms and Conditions of Sale are declared invalid in whole or in part, the other provisions and the other rights and obligations arising from these General Terms and Conditions of Sale shall remain unaffected and applicable.
11.3 Modification of the contract
Any amendment or abandonment of any of the clauses of the General Terms and Conditions of Sale by PARFETIQUE will apply as from the date of their publication on the Site.
Any previous order will remain subject to the General Conditions of Sale in force on the day of the said order.
11.4. Applicable law - Disputes
The General Conditions of Sale are subject to French law.
In the event of a dispute arising from the formation, interpretation or execution of the General Terms and Conditions of Sale, an amicable solution will be sought before any legal action is taken by sending a complaint detailing the reasons for the dispute to the attention of PARFETIQUE, by registered letter with acknowledgement of receipt, within a period of ten (10) days following the occurrence of the dispute, to the following address
Internet Ordering Service
154 rue de Paris
In the absence of an amicable settlement within thirty (30) days from the date of receipt by PARFETIQUE of the complaint, any dispute to which the General Terms and Conditions of Sale may give rise shall be submitted to the competent Parisian courts.
Under Article L. 612-1 of the Consumer Code: "Any consumer has the right to have recourse free of charge to a consumer mediator with a view to the amicable resolution of a dispute between him and a professional".
The disputes falling within the scope of Article L. 612-1 of the Consumer Code are the disputes defined in Article L. 611-1 of the Consumer Code, i.e. disputes of a contractual nature, relating to the performance of a contract of sale or supply of services, between a consumer and a professional.
The text covers both national and cross-border disputes.